Managing…and behaving…in “turbulent” times

April; 22, 2012 Cliched but true – we are living in turbulent times (2012). Turbulence caused by the slowdown of the economy - global and Indian, sluggish capital markets – global and Indian, tense inflationary situation and falling Indian currency ! This impacts everyone – more so if you are working in the financial sector, … Continue reading Managing…and behaving…in “turbulent” times

Alignment of leadership team – a must for success

March 2012 So, there are multiple articles on importance of Execution Excellence and how strategy is meaningless till it gets executed. The first step of executing strategy is Strategy Execution Planning (SEP). This is converting strategies into sub-strategies, which need to be converted into programs and projects, which in turn comprise actionables with definition of … Continue reading Alignment of leadership team – a must for success

Building Organizational knowledge in a high-attrition people business

March 2012 Running a people-intensive services business is like being on a treadmill. Trapping organizational knowledge is a tough task...with people moving around. Managers in IT, ITES, Retail Financial Services sales, Retail frontline staff should compare notes on this. So, you hire the kid, send her for a 7-30 day training (depending on your size … Continue reading Building Organizational knowledge in a high-attrition people business

Using staff functions effectively…and how not to use them ineffectively ?

March 2012 This might be relevant to senior managers or leaders who have a STAFF function at their disposal (besides of course a “LINE army” obviously). Line functions have a clear revenue-linked deliverable and hence are output-oriented. Getting the staff functions to work effectively is a tougher job. Whether they are working too little or … Continue reading Using staff functions effectively…and how not to use them ineffectively ?